The interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.

Automation or automatic control, is the use of various control systems for operating equipment

Human Machine Interaction is a multidisciplinary field with contributions from Human-Computer interaction (HCI), Human-Robot Interaction (HRI), Robotics, Artificial Intelligence (AI), Humanoid robots and exoskeleton control.

User interface design is to produce a user interface which makes it easy (self-explanatory), efficient, and enjoyable (user-friendly) to operate a machine in the way which produces the desired result. This generally means that the operator needs to provide minimal input to achieve the desired output, and also that the machine minimizes undesired outputs to the human.

Multi-tiered support system / general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians' understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system.